Graduate Recruitment in IKEJA ELETRICITY (2 POSITION)

Call Center Agent

Role Purpose

Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.

Lagos

Full time

Closing Date - 09/10/2018

Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Respond to billing inquiries and handle customers' high bill complaints.
• Provide information about company programs, products and services.
• Report electric emergencies and outages.
• Provide data to customers requesting new services and/or construction and channel to appropriate office.
• Seek resolution of customer complaints.
• Respond to utility commission and agency inquiries.
• Updating customers' account.
• To take telephone calls on behalf of IE in order to fulfil customer requirements.
• To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Minimum qualifications

• This role requires a first degree or its equivalent diploma qualification.
• Requires between 1-2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies

• Possesses current knowledge of profession.
• Knowledge of the business
• Good customer service management
• Good Phone Skills.
• Good Analytical skills.
• Commitment to Task.

Behavioral Competencies

• Ability to work under pressure and multi task effectively.
• Good Verbal communication & interpersonal Skills.
• Attention to Detail.
• Persuasive.
• Good customer Service

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Litigation and Investigations Lead

Reporting To: Head Legal & Regulatory Compliance

Role Purpose

Assist the Head (Legal) in all litigation and investigation related activities

Lagos

Full time

Closing Date - 08/10/2018

    Responsibilities

• Lead and manage the litigation unit in the most effective and efficient manner to achieve corporate objectives.
• Organize and manage all case related materials and provide support to Management on litigation and all law enforcement agency related matters.
• Liaise with external solicitors handling all Company’s matters including litigation and related matters.
• Ensure scrutiny of complaints and legal cases – physical inspection, interrogation of concerned personnel, obtaining statements and preparing required legal reports.
• Provide opinions and advise the Company on its best options in resolving commercial, legal and regulatory issues. 
• Drafting and reviewing court processes in addition to other legal documents such as contracts etc.
• Provide support in enforcing legal and regulatory stipulations including corporate governance and compliance matters across the Company. 
• Represent I.E. in legal matters before relevant authorities and assist in negotiations with 3rd parties on compensation.
• Initiate and provide support to the Company in debt recovery matters.
• Assist in the analysis of the outcome of claims investigations and interpret
• Provide legal support to other departments and units as may be requested from time to time.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other tasks as may be assigned by the Head of Department

   Minimum qualifications

• LLB and BL Law
• Excellent Experience in Civil Litigation and Alternative Dispute Resolution.
• Minimum of 10 years’ experience with at least 4 years in a comparable role.

   Technical Competencies

• Corporate Governance
• Legal Advisory
• Legal Drafting
• Litigation Management
• Contract Management

   Behavioral Competencies

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources and business focus.

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